Support (FAQ)
Q: What is podcasting?
Podcasting, a hybrid word of iPod and broadcasting, is the automatic delivery of audio content over the Internet for playback on personal computers, iPods and other mp3 players. It is like a radio programme except with the convenience of being able to listen to each segment whenever you choose.
Q: How do I listen to the free sample podcasts?
For the preview of free podcasts you can listen straight from the site using the provided player. Just click on the open button (This option requires a fast internet connection). If you want to save podcast to your computer, right click on this link and choose 'save link as' or 'save target as').
Q: How do I purchase non-free podcasts and transcripts?
- Click on the 'Buy topics' link
- Select the podcast(s) you wish to buy for.
- This will add the podcast(s) to your shopping cart.
- Click on 'View Cart' in the shopping cart display box.
- Verify your cart contents.
- When you are ready to proceed click on the PayPal button.
- You will be taken to PayPal where you can complete your purchase.
- Once your payment is verified you will be e-mailed a transaction id number and redirected to a web page where you can download your items from.
- Note: Adobe Acrobat Reader (free) is required to open the transcript.
Q: What is PayPal?
PayPal, an eBay Company, is a global online payment system.
Q: Do I have to open a PayPal account?
No. You can pay using a credit card.
Q: Is there another mode of payment other than PayPal?
Sorry! We only accept PayPal transactions.
Q: Is your store secure? Is my information private?
We do not store any of your information on our servers. Because we use PayPal we do not have access to your financial information. PayPal uses SSL technology to keep your information safe. Go to the PayPal website if you would like to learn more.
Q: I think I have a problem with PayPal/Payments/Downloading. What can I do?
We have done everything we can to make the process of obtaining the podcasts and PDF files as smooth as possible, however problems may occasionally occur. If you have a problem please contact us and let us know exactly what the problem is. The e-mail with my download instructions hasn't arrived. The first thing to do is to check your junk/spam e-mail folder. If the e-mail is not in your junk/spam e-mail folder and it has been 24 hrs since you placed your order please contact us.
Q: I can't logon to www.français.ie. What's wrong?
2 possibilities:
- You've entered a wrong name or password
- You must have cookies enabled to log-in. If you have any questions feel free to contact us.
Member's Login
Let us know what you think
